Assessing the quality of a beauty salon

Therapists

They should be presented in the following way:

• clean, smart, practical clothing with short sleeves and appropriate footwear
• hair should be tied back if long and neat in appearance
• make up should be minimal but visible
• finger nails should be short, manicured and unpolished
• there should be no perfume scent
• there should be no food, drink or cigarette odour
• polite, friendly and professional manner

Reception Area

This should be presented in the following way:

• inviting, uncluttered and appealing
• range of salon products displayed professionally
• clean, but not sterile
• aromatherapy scent
• appropriate lighting
• quiet music
• water available

Treatment Rooms

This should be presented in the following way:

• clean, hygienic and uncluttered
• aromatherapy scent
• soft lighting, but with additional lighting available for certain treatments
• quiet music
• fresh, clean, unstained towels